Refund & Return Policy
Hey there! We’re a small, locally owned business, and we genuinely want you to love your purchases. While we try to accommodate refunds whenever possible, we do have a few guidelines to keep things fair and manageable.
Our Refund Policy
We offer refunds or exchanges within 14 days of your purchase. Unfortunately, if it’s been more than 14 days, we won’t be able to offer a refund or reconsideration. Sometimes, we may provide store credit instead of a refund, depending on the situation.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused
- In the same condition as when you received them
- In their original packaging
Please also have your receipt and proof of purchase handy.
Items We Cannot Accept for Return
For health, safety, and custom order reasons, we are unable to accept returns on the following:
- Bedding (sheets, duvets, pillows, bed linens)
- Towels, robes, and clothing of any kind
- Used products
- Special orders or custom items
- Food products
If you’re unsure, feel free to reach out—we’ll do our best to guide you!
Damaged or Defective Items
Some of our products are handmade by local artisans. If your item is damaged, contact us, and we’ll help however we can! In many cases, the artist might be able to repair the item for you.
Additionally, certain items come with manufacturer warranties. For example:
- Duvets come with a 10-year manufacturer’s warranty.
Refund Process
Once we receive your return and inspect the item, we’ll notify you via email. If approved, we’ll process your refund to your original payment method.
Please note:
- Refunds for sale items are not available.
- Shipping costs for returns are non-refundable, and you’ll be responsible for return shipping fees.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time to post.
- Reach out to your bank, as processing times vary.
Still no luck? Contact us at junipersagedecor@gmail.com.
We’re here to help! If you have any questions or need assistance, don’t hesitate to reach out. We truly appreciate your support of our small business! 😊